Solution: Unvertex implemented an Order Management System (OMS) integrated with Trendy Threads’ e-commerce platform and shipping providers. The system automated order capture, inventory updates, payment processing, and shipping label generation.

Results:

  • Increased Order Processing Speed by 50%: Automated workflows and reduced manual data entry.
  • Reduced Order Errors by 40%: Improved accuracy in order fulfillment and shipping.
  • Improved Customer Satisfaction Scores by 30%: Faster order processing, accurate deliveries, and proactive communication.
  • Increased Sales Conversion Rate by 15%: Seamless checkout experience and real-time order tracking.
  • Reduced Customer Service Inquiries by 25%: Customers could easily track their orders online, reducing the need for support calls.

Rapid Retail Growth

Trendy Threads struggled to keep up with increasing order volumes. Their manual order processing system was prone to errors, delays, and difficulty tracking orders, leading to customer frustration and lost sales. They needed an automated order management system to streamline operations, improve order visibility, and scale their business. LAUNCH PROJECT
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Client
Trendy Threads
Release Date
January 30, 2017
Launch Project

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